Privacy Notice

We are an independent team focused on developing technology solutions. For the purposes of applicable data protection legislation, we act as the controller of personal data processed through the Website and the App, meaning we determine the purposes and means of such processing.

Legal name:Paranoid Software LTD

Registered address:36-38 Cornhill, London, England, United Kingdom

Contact details:help@noid.net — general inquiries
privacy@noid.net — privacy-related inquiries

When you access or interact with the Website or App, you become a user (“User”).
Depending on your interaction with our services, you may fall into one or more of the following categories:

Customer — a User who purchases a license or subscription and uses the App.
Chat Requester — a User who contacts us via in-App chat support.

We obtain personal data directly from you when you use the Website or App and interact with available features. In certain cases, and depending on your settings or enabled functionalities, we may also receive limited data from third parties.

We process personal data on the following legal grounds:

• Performance of a contract — where processing is necessary to negotiate, conclude, or perform a contract with you (including the End User License Agreement).
• Legitimate interests — where processing is necessary for service improvement and development, provided your rights and expectations are respected.
• Legal obligation — where processing is required to comply with applicable laws or binding requests from competent authorities.
• Consent — where you have provided consent for specific processing activities.

When you install or use the App, certain technical information may be collected automatically. Most of this data is anonymous. In limited cases, technical identifiers (such as IP address or device ID) may be processed; however, we do not monitor or profile login activity by IP address.
Important: although the App may generate technical data, we generally do not access such data where it remains stored locally on your device.

Data processed

• Email — used to create and maintain your account (legal basis: performance of a contract)
• Payment information (unique payment ID) — used to verify an active license or subscription (legal basis: performance of a contract)

Retention periodCustomer data is retained for 180 days after subscription expiration or until account deletion, whichever occurs first.

When you contact support through the App, we process the following:

• Messages
• Audio messages
• Attached files

Purpose: providing customer support
Legal basis: performance of a contract
Retention period: 30 days from the last communication.

We may receive limited personal data from external providers. The scope and legal basis of such processing are governed by the respective third party’s privacy documentation.

Example

• Payment ID and confirmation status — provided by NOWPayments Ltd (see their Privacy Policy).

Where necessary and permitted by law, we may disclose personal data to selected third parties while maintaining appropriate safeguards.

Categories of recipients

• Payment processors — to handle transactions
• Cloud and data storage providers — to securely host data
• Public authorities, courts, and law enforcement — where required to comply with legal obligations, prevent misuse, protect legal claims, or investigate fraud

To obtain a detailed list of recipients, you may contact us.

Legal bases for sharing: compliance with legal obligations and performance of a contract.

We implement risk-appropriate technical and organizational safeguards, including:

Organizational controls

• Personnel training
• Internal policies and procedures
• Confidentiality agreements
• IT and security governance

Physical safeguards

• Video surveillance
• Alarm systems
• Restricted premises access
• 24/7 security where applicable

Technical protections

• Two-factor authentication
• Data backups
• Pseudonymization
• Encryption
• Automated deletion mechanisms
• End-to-end encryption where applicable

At present, we do not use cookies on the Website. Should this change, we will provide appropriate notice and obtain consent where required.

Depending on your jurisdiction, you may exercise certain rights regarding your personal data by contacting us.
Identity verification may be required before fulfilling certain requests.

Available rights vary by state and may include:

• right of access
• right to correction
• right to deletion
• right to data portability
• right to opt out of sale
• right to opt out of targeted advertising or profiling
• rights related to sensitive data
• rights concerning automated decision-making
• private right of action (California)

We generally respond within 30–60 days, depending on applicable law. Complaints may be submitted to the Federal Trade Commission where appropriate.

We do not sell personal information and do not use personal data as a commercial resale asset. Nevertheless, California residents may submit opt-out requests for any potential future sale.

Our services currently do not respond to browser-based Do-Not-Track signals. This may change as technical capabilities evolve.

If you are located in the European Economic Area or the United Kingdom, you may have the following rights:

• access
• rectification
• erasure
• restriction of processing
• data portability
• objection to processing
• withdrawal of consent
• right to lodge a complaint with a supervisory authority

Requests are typically handled within one month.
UK residents may contact the Information Commissioner’s Office (ICO) if concerns remain unresolved.

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards in accordance with the UK GDPR.
Transfer mechanisms may include:

• UK adequacy regulations
• participation in the Data Privacy Framework (where applicable)
• International Data Transfer Agreements (IDTAs)
• UK Addendum to EU Standard Contractual Clauses

This Privacy Notice is prepared in accordance with the Data Protection Act 2018, the General Data Protection Regulation, and other applicable privacy laws.

We may update this Notice periodically to reflect legal or operational changes. Updated versions will be published on the Website and App. Where required, we will provide prominent notice and request consent for material changes.