NOID Privacy Notice

NOID is operated by PARANOID SOFTWARE LTD ("NOID", "we", "us", or "our"), a private limited company registered in England and Wales.

For the purposes of applicable data protection laws, PARANOID SOFTWARE LTD is the controller of personal data processed through the NOID website, the NOID desktop application, user accounts, support channels, and payment-related workflows. This means that we determine the purposes and means of processing such personal data.

Legal name:PARANOID SOFTWARE LTD
Company number: 17039794
Registered office: 36-38 Cornhill, London, England, EC3V 3NG, United Kingdom
General contact: help@noid.net
Privacy contact: privacy@noid.net

This Privacy Notice explains how we process personal data when you:

• visit or use the website at https://noid.net and its related pages;
• download, install, access, or use the NOID desktop application;
• create or manage a NOID account;
• purchase, renew, or manage a subscription or license;
• contact us for support or other inquiries;
• interact with any other NOID feature, page, or workflow that links to this Privacy Notice.

This Notice does not apply to third-party websites, applications, payment providers, proxy providers, blockchain networks, or other external services that we do not own or control. Those third parties process personal data under their own privacy notices and terms.

The NOID End User License Agreement explains the rules for using the Website and the App. This Privacy Notice explains how personal data is handled.

We aim to collect only the personal data needed to provide, secure, support, and improve NOID.

The categories of personal data we may process depend on how you interact with the Website, the App, and related workflows:

• Account data: email address, authentication data, account ID, license or subscription status, and account-related records.
• Payment and license data: selected plan, account balance, top-up amount, payment amount, currency, payment status, transaction or payment identifier, linked payment method status, payment method identifier or token provided by the payment provider, limited card metadata such as card brand and last four digits where provided by the payment provider, invoice or receipt data, renewal or expiry information, and refund status.
• Website data: IP address, browser and device information, pages visited, referral source, approximate location derived from technical data, language preference, analytics data, and basic server logs.
• App technical data: app version, operating system, device type, license or activation status needed to provide access to the App, and hashed trial eligibility markers used to determine whether a trial has already been used for an account or device.
• Support data: messages, email correspondence, support chat content, attachments, screenshots, and diagnostic information you choose to send to us.
• Communication data: service notices, support replies, privacy requests, and marketing preferences where applicable.
• Third-party data: limited information from payment providers or other service providers, such as payment confirmation, transaction status, or fraud-prevention signals.

Browser identities, profile contents, browsing activity, traffic content, cookies, local files, account settings, presets, notes, tags, proxy lists, and similar App data are stored locally on your device. We do not collect or store your browsing history, traffic content, browser identity contents, local profile data, or user activity logs from your use of browser identities, except where you choose to provide such information to us, for example in a support request.

If you pay by card, your card number, CVV, and full payment card details are processed by the relevant payment provider and are not stored by NOID.

We use personal data for the following purposes:

• to create your NOID account, verify sign-in, keep account-related records, and show your license or subscription status;
• to provide access to the App, activate licenses, and manage subscription or license status;
• to determine trial eligibility and prevent duplicate or abusive trial use;
• to process payments, linked payment methods, subscription renewals, invoices, receipts, refunds, and payment-related support requests;
• to operate and maintain the Website, the App, accounts, licensing, and related services;
• to respond to support requests, account questions, data deletion requests, data access requests, and other inquiries;
• to remember website language preferences and provide localized website content;
• to understand how visitors use the Website, measure marketing performance, and improve the Website using analytics;
• to send service, account, billing, and administrative notices;
• to send marketing communications where you have consented to them or where we are otherwise permitted to do so by law;
• to prevent, detect, and respond to fraud, misuse, unauthorized account access, payment abuse, and violations of our terms;
• to comply with legal, tax, accounting, regulatory, and record-keeping obligations;
• to establish, exercise, or defend legal claims and protect our rights, users, and business.

We do not use locally stored browser identities, profile contents, browsing history, traffic content, local cookies, local files, presets, notes, tags, or proxy lists for analytics, marketing, profiling, or user activity tracking.

Where applicable data protection laws require us to identify a legal basis for processing personal data, including UK GDPR, EU GDPR, and similar laws, we rely on the following legal bases:

Where we rely on consent, you may withdraw your consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal.

Where we rely on legitimate interests, we consider and balance our interests against your rights and freedoms.

We use cookies and similar technologies on the Website to operate basic website features, remember language preferences, provide support chat, understand how visitors use the Website, and measure marketing performance.

Essential cookies are used for basic website operation, such as page routing, security, session integrity, abuse prevention, and other functionality needed for the Website to work properly.

Functional cookies are used to remember choices such as language, interface preferences, and support chat state. The Website includes a support chat that allows you to contact us directly when functional cookies are enabled. If you open or use the support chat, our chat provider may process technical data, contact details, your messages, and related support information to deliver the chat and help us respond.

Support chat cookies and similar technologies are functional cookies. They are not required for the basic operation of the Website, but they help provide the support chat and remember its state. Where required by law, we load support chat technologies only after you consent to functional cookies.

We may use analytics tools, including Google Analytics, to understand website traffic, page views, referral sources, and general visitor interactions with the Website. Where required by law, analytics cookies and similar technologies are used only with your consent.

We may use advertising or marketing cookies to measure campaigns, attribute conversions, support remarketing, or provide personalized advertising. Where required by law, advertising or marketing cookies are used only with your consent.

You can manage cookie and analytics preferences through the cookie banner or cookie settings on the Website. You can also control cookies through your browser settings.

We do not use website cookies or analytics tools to collect browser identities, local App profiles, browsing history inside the App, traffic content, local cookies, local files, presets, notes, tags, or proxy lists stored in the App.

We do not sell your personal data. NOID is designed to minimize both the personal data we collect and the personal data we share with service providers.

We may share personal data only where necessary to provide, support, protect, or administer NOID, including with the following categories of recipients:

• Hosting and infrastructure providers that help us host and operate the Website, accounts, licensing, and related services.
• Payment providers that process payments, transaction confirmations, refunds, fraud checks, invoices, and receipts.
• Analytics and advertising providers, where you have given the relevant consent or where their use is permitted by applicable law.
• Support chat and communication providers that help us receive and respond to user inquiries.
• Email and notification providers that help us send service, account, billing, administrative, and marketing messages.
• Professional advisers, such as legal, tax, accounting, compliance, and security advisers.
• Authorities, regulators, courts, or law enforcement where disclosure is required by law or necessary to protect our rights, users, or business.

We require service providers to process personal data only for the purposes we specify and to protect personal data with appropriate safeguards.

We do not access, collect, control, or share locally stored browser identities, profile contents, browsing history, traffic content, local cookies, local files, presets, notes, tags, proxy lists, or similar App data. This data remains stored locally on your device and under your control.

We may process and transfer personal data in countries other than the country where you live, including the United Kingdom, the European Economic Area, the United States, and other countries where our service providers are located.

Where personal data is transferred outside the UK, EEA, or another jurisdiction that restricts international data transfers, we use appropriate safeguards where required by law. These safeguards may include adequacy decisions, Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, data processing agreements, or other lawful transfer mechanisms.

We only transfer the personal data needed for the relevant purpose. Locally stored App data, such as browser identities, profile contents, browsing history, traffic content, local cookies, local files, presets, notes, tags, and proxy lists, is not transferred by NOID because it is not collected by NOID.

We keep personal data only for as long as necessary for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law.

Locally stored App data, including browser identities, profile contents, browsing history, traffic content, local cookies, local files, presets, notes, tags, and proxy lists, is stored on your device and is not retained by NOID.

Depending on where you live and the laws that apply, you may have certain rights over your personal data, including the right to:

• request access to the personal data we process about you;
• request correction of inaccurate or incomplete personal data;
• request deletion of your personal data;
• request restriction of processing of your personal data;
• object to certain types of processing;
• request a copy of your personal data in a portable format;
• withdraw consent where processing is based on consent;
• opt out of marketing communications;
• lodge a complaint with a data protection authority or other competent regulator.

You can submit a request by contacting us at privacy@noid.net. We may ask you to verify your identity or provide additional information needed to process your request.

Some rights may be limited by applicable law. For example, we may need to retain certain records for tax, accounting, legal, security, or dispute purposes.

We use technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

These measures may include limiting access to personal data, using secure data transmission, controlling access to systems, selecting service providers with appropriate security safeguards, and maintaining internal processes for handling privacy and security requests.

NOID is also designed so that App data, such as browser identities, profile contents, browsing history, traffic content, local cookies, local files, presets, notes, tags, and proxy lists, is stored locally on your device and remains under your control.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal data.

NOID is not intended for children. You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account, purchase a license, or use the App.

We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us at privacy@noid.net so we can take appropriate action.

NOID does not use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects for you.

Payment providers or fraud-prevention providers may use automated checks to process payments, prevent fraud, or comply with legal requirements. These checks are operated by the relevant provider and are subject to its own terms and privacy notice.

We may update this Privacy Notice from time to time to reflect changes in NOID, our data practices, legal requirements, or service providers.

The "Last updated" date shows when this Privacy Notice was last changed. If we make material changes, we will provide notice in a reasonable way, such as through the Website, the App, or email where appropriate.

If you have questions about this Privacy Notice or how NOID processes personal data, or if you want to exercise your privacy rights, you can contact us at:

Privacy contact: privacy@noid.net
General support: help@noid.net
Legal name: PARANOID SOFTWARE LTD
Company number: 17039794
Registered office: 36-38 Cornhill, London, England, EC3V 3NG, United Kingdom